Why we started

When we opened we bought the obvious screens: the best-selling impact screen on the UK market, at over £1,200 each. They took a couple of weeks to arrive and lasted a couple of months. The failure was always the same. The material at the hitting spot would start to fray, then split, and once a screen has split there is no repairing it. Across five bays we were replacing fifteen to twenty screens a year.

The fifth was the one that changed things. We were a repeat customer spending around twenty thousand pounds a year, and there was no customer service to speak of when a screen failed and no acknowledgement that we kept coming back. Paying for the same problem every few months, with no interest from the supplier in fixing it, is what made us look at the screen itself rather than the supplier.

We started by testing what else was available. Different screens, different ways of hanging them, different projector setups. The conclusion was uncomfortable: we had already been buying the best screen on the market, and the best screen on the market was not good enough for a venue.

So we had screens made to our own specification and ran them across all five bays for about a year. What survived became the product. A thicker, dual-layer 500 gsm material that takes the hitting spot without fraying. Eyelets reinforced so the fixings outlast the cloth around them. Cut to the finished size each frame actually needs, because every bay we have seen has its own quirks, and a screen that is close enough is a screen with a crease in it.

That is also why the buying process works the way it does. Prices are known up front, delivery and duty included, because that is what we wanted when we were the customer. Your specification stays on file so a replacement is one line to us rather than another afternoon with a tape measure. Those were our problems in the venue, and the configurator is the answer to them.

GolfScreen is two brothers. Hadley runs sales and customer relations, so if you email, he is the one who answers. Matt runs manufacturing and material sourcing, so the screen that arrives is one he has specified and checked. Between us we also look after this website. There is nobody else, which is why the email you send gets a reply from someone who has hung the screen you are asking about.